Privacy Policy

Last updated: November 6, 2026

Puzzling Events is a small creative studio that designs custom digital puzzle and reveal experiences for personal events, creative launches, and brand moments. This policy explains what information we collect through this website, how we use it, and how you can contact us about it.

Who we are

Puzzling Events is operated by Handmation Media LLC, a limited liability company based in Hillsboro, Oregon, United States.

For privacy questions or requests, contact us at: enquiries@puzzling.events

What this policy covers

This policy covers the Puzzling Events website, commission enquiries submitted through it, and the blog when it is configured. If we accept a project, our handling of project-specific materials and personal information will be governed by the separate written agreement we sign with you for that engagement. Shop products may have additional details described when you buy them.

Information we collect

When you submit a commission enquiry, we may collect:

your name
your email address
details about your event, launch, or project
timing, audience, budget, and creative preferences
any message or details you choose to include

We may also receive basic technical information connected to your visit or form submission, such as browser information, IP address, device data, and security verification data.

This website is primarily used to collect enough information to talk with you about a possible project. We don’t ask for payment details on commission forms — if a project goes ahead, billing is handled separately. We also don’t ask for sensitive personal information through this site, and we’d encourage you not to send any unless it genuinely matters for your project (see “Information you choose to send” below).

How we use your information

We use the information you provide to:

review your enquiry
respond by email
understand whether the project is a good fit
prepare a proposal or estimate if appropriate
communicate with you about the possible project
keep reasonable business records
protect the site from spam, abuse, or automated submissions
publish and operate the blog when it is configured

We do not sell the details you submit in a commission enquiry or add you to a marketing list just because you submitted one. If you accept Advertising cookies, we share the site activity described below with Pinterest and Meta for advertising measurement and related uses.

Cookies and similar technologies

We show a cookie preferences banner (the open-source vanilla-cookieconsent library) so you can accept optional categories, reject optional categories, or manage preferences. Your choice is stored in a first-party cookie named cc_cookie. A “Cookie preferences” link in the footer reopens those controls. Changing or withdrawing optional consent stops further optional tracking scripts we control and clears applicable optional cookies this site can access. Using a consent banner does not by itself establish legal compliance; it is a technical control for the categories we define.

Necessary (always on). These support security and required site functionality and are not used as advertising tags:

Cloudflare Turnstile on forms (spam and bot protection)
Browser sessionStorage used for checkout or form resume where that feature is used
Home-gate unlock state in localStorage where that feature is used
The cc_cookie preference cookie itself

Analytics (optional, off until accepted). When you accept Analytics, we load Google Analytics 4 to understand site traffic, traffic sources, and shop activity. This can include page views and checkout or purchase events with product details, order identifier, currency, and value. The Google tag (gtag.js) is not loaded and GA requests are not sent until you opt in. We keep Google advertising consent signals denied for this tag. We do not intentionally send names, email addresses, photos, or secrets in page addresses, titles, or events. Studio (/studio) and draft blog preview routes are excluded. You can withdraw Analytics consent any time via Cookie preferences; we stop further hits and clear GA cookies this site can access.

Cloudflare may also provide edge request analytics for the zone (server-side); those are not controlled by this banner. Cloudflare Web Analytics (if enabled at the account level) is separate privacy-oriented RUM and is not the same as Google Analytics.

Advertising (optional, off until accepted). The Meta Pixel and Pinterest Tag are configured for this site. Neither script is requested until you accept Advertising. We do not send your name, email address, phone number, or commission form contents to these providers. Studio (/studio) and draft blog preview are excluded. The purchase return address, which can contain a payment identifier, is not sent to these tags. Rejecting or withdrawing Advertising consent stops further hits we control and clears the related cookies this site can access (_fbp and _fbc for Meta, _pin_unauth for Pinterest).

Meta Pixel records a page view so we can measure visits from Meta ads. Before it is initialized, consent is marked withheld. We grant consent only after you accept Advertising. Meta may then receive the page address, browser and device data, and IP address. We turn on Meta’s Limited Data Use flag and let Meta apply it where US state law requires that limit. The pixel does not receive shop purchase events. See Meta’s Privacy Policy.
Pinterest Tag records a page visit for the same kind of measurement, and a checkout event only after a shop payment is confirmed. Pinterest may receive the page address, browser and device data, IP address, and, for that checkout event, product ID, order identifier, currency, and value. See Pinterest’s Privacy Policy. You can also manage how Pinterest uses partner information in its privacy and data settings or through AdChoices.

Service providers we use to run this site

We use third parties for hosting, security, analytics, advertising measurement, blog content, and email delivery. Their roles and uses of information differ; their own privacy policies provide more detail.

Cloudflare, Inc. (United States) — hosts and protects this website. We also use Cloudflare Turnstile to help confirm that form submissions are made by real people rather than automated programs. Turnstile processes limited technical signals from your browser to make that determination. More information is available in Cloudflare’s Privacy Policy and Turnstile Privacy Notice.
Google LLC (United States) — Google Analytics 4, only if you accept the Analytics cookie category. See Google’s Privacy Policy and how Google uses data.
Meta Platforms, Inc. (United States) — Meta Pixel, only if you accept the Advertising cookie category. See Meta’s Privacy Policy.
Pinterest, Inc. (United States) — Pinterest Tag, only if you accept the Advertising cookie category. See Pinterest’s Privacy Policy.
Resend (United States) — delivers commission enquiries from the website to our email inbox. More information is available in Resend’s privacy policy.
Sanity, Inc. (United States) — hosts the blog content management system when the blog is configured. Published blog content is fetched to build public pages. Draft previews use a server-side token and are not shown in public listings or the sitemap.

If we add or change service providers in the future, we will update this list.

Where we operate and where information is processed

Puzzling Events is operated from Oregon, United States. The providers listed above may process information in the United States and other countries, as described in their policies. If you are submitting an enquiry from outside the United States, your information will be transferred to and processed in the United States.

We may share information:

with the service providers listed above, to help us run the site and receive enquiries
with Pinterest and Meta when you accept Advertising, as described in “Cookies and similar technologies”
with our professional advisors (such as accountants or attorneys), where reasonably necessary to operate the business
if required by law, court order, or valid legal request
to protect our rights, property, or safety, or that of others
in connection with a business transition, such as a merger, acquisition, reorganization, or sale of assets

We do not sell the details you submit in a commission enquiry.

How long we keep enquiry information

We keep enquiry emails and related information for as long as needed to:

respond to and consider your enquiry
complete any resulting project
maintain ordinary business and tax records
resolve any later questions or disputes

If an enquiry does not become a project, we will delete it when it is no longer useful for those purposes, unless we are required to keep it longer for legal or tax reasons.

Your privacy choices and rights

You may contact us at the email address above to:

ask what personal information we have about you
request a correction
request that we delete an enquiry when we no longer need it for business, legal, or tax reasons
ask a question about how your information has been used

We will respond to reasonable requests in good faith. Depending on the privacy laws of your state or country, you may have additional rights — for example, the right to receive a copy of your information, to object to certain processing, or to appeal a decision we make about a privacy request. We will honor those rights as required by the law that applies to you.

You can also manage optional cookie categories through the cookie preferences banner or the footer “Cookie preferences” link.

Information you choose to send

Please do not send sensitive personal information through the commission form unless it is necessary for your project. If your project involves personal stories, names, dates, photos, audio, video, or other private materials, we will discuss the best way to handle those materials before production begins, and that handling will be covered in our separate project agreement.

Children’s privacy

This website is not intended for children, and we do not knowingly collect personal information from children through this site. If a project is for a child’s event or a family event, the enquiry should be submitted by an adult, and we will only work with an adult on the project.

If you believe a child has submitted personal information through this site, please contact us and we will delete it.

Security

We use reasonable administrative and technical measures to protect the information submitted through this site, including the protections provided by our hosting and email service providers. No website or service can guarantee absolute security, and you submit information at your own discretion.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

Contact us

Questions about this policy, or any privacy request, can be sent to:

enquiries@puzzling.events

Puzzling Events / Handmation Media LLC Hillsboro, Oregon, United States